![]() JetBlue offers compensation for flights delayed three or more hours, from $50 to $200, depending on the length of the delay. If you choose to keep traveling, you are not entitled to compensation under federal law, but some airlines may offer it if the delay is their fault, such as if it’s caused by a mechanical or staffing issue.Īmerican Airlines, for instance, will arrange an overnight stay for customers whose flight is delayed and does not board before midnight on the scheduled arrival day, said Andrea Koos, a spokeswoman for American Airlines. “The airline generally won’t want to deal with you,” Mr. If you booked through an online travel agency, such as Expedia or Orbitz, you will need to call it directly to resolve your issue. It’s going to be a 20-minute call versus a three-hour wait if you’re calling a U.S. “You want to make sure you know what the cellphone rates are,” he said, “but if you’re calling Canada, it’s like two cents a minute. Keyes recommends trying one of the airline’s international numbers, which are listed on their website’s “contact us” pages and might have a shorter wait. You can also call the airline, but considering the long wait times on a lot of U.S. You’ll typically be placed on the next flight with available seats. If you choose to travel, you should get in line to speak with a gate agent to discuss your options. You should check your airline’s website for its contract of carriage, which outlines the policies, for more specific information. Keyes said that two hours is usually a good rule of thumb. What constitutes a significant delay is determined by the airline, but Mr. ![]() Under federal law, airlines are obliged to provide a full refund to customers if a flight is significantly delayed and the passenger chooses not to travel. What should I do if my flight is delayed? It may be helpful to download the application for the airline you’re flying with so you can more easily track your flight and any schedule changes. You should also keep checking your flight status before heading out, in case there are any delays or changes to your flight. Holtz recommends traveling with only a carry-on so you can skip the check-in or baggage drop lines, which can often be very long. “A lot of people don’t have the right information before they get to the airport, and then there’s a lot of confusion,” said Michael Holtz, the chief executive of SmartFlyer, a New York City-based luxury travel agency.Ĭheck in 24 hours in advance of your flight and, if possible, Mr. You should also make sure you have all the necessary documentation required for travel, such as a negative Covid-19 test or proof of vaccination, which many countries require for entry. But dealing with an airline, he said, is “going to be simpler and generally more efficient.” “Your rights under the law are still the same,” said Scott Keyes, the founder of Scott’s Cheap Flights, a service that tracks and emails airfare deals to customers. If possible, try to book directly through the airline rather than through an online travel agency, which may make it more difficult to change your itinerary in case of a cancellation or delay. First things first: Prepare before you go. If you find yourself stuck at an airport with a canceled or delayed flight, here’s what you should know. Flights can be delayed or canceled because of weather, maintenance issues or staffing problems.
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